Tag: Information Technology Services (ITS)

Information Technology Services’ Scott Linton to Retire

April 1, 2021 by Information Technology

Scott Linton, Senior Systems Programmer and Analyst in Information Technology Services, will be retiring from Ball State after nearly 22 years of service. His last day will be on Friday, April 2nd. Scott has been a key part of Information Technology while at Ball State, participating in many university-wide technology projects and providing services and […]

Read More
Enterprise Information Systems, Unified Communications, and EPSO Collaborate on New IT Services Billing System

June 1, 2020 by Information Technology

Over the past several months, a team comprised of members of Enterprise Information Systems, Unified Communications, and the Enterprise Project Support Office (EPSO) have worked together to implement a new IT Billing System, replacing the existing Pinnacle software, which was retired. This system allows IT to bill other departments across campus for services such as […]

Read More
Information Technology Services Student Nominated for Student Employee of the Year

April 14, 2020 by Information Technology

Natalie Pierce, a student employee in the Information Technology Services (ITS) Operations Control Center (OCC) has been nominated for Student Employee of the Year at Ball State. Natalie was nominated by her supervisor, Sharee Conatser, Operations Coordinator for the OCC, and joins eleven other Ball State student nominees for the recognition. Each April, colleges and […]

Read More
Ladies and Gentlemen, Mr. Wayne Grile…

April 7, 2020 by Information Technology

Information Technology’s Enterprise Content Management Architect, Wayne Grile, put together a fun video of “Quarantine Man,” his COVID-19 parody of Elton John’s “Rocketman.”

Read More
Routing Phone Calls Regarding the Coronavirus

March 16, 2020 by Information Technology

With the recent university announcements regarding the coronavirus and changes to classes and events, Ball State Information Representatives and the Technology HelpDesk are receiving a high number of calls concerning the situation. Fawn Gary, Associate Vice President for Information Technology and the division’s representative on the university Crisis Management Team, provided the following direction. “The […]

Read More
Employees Collaborate Across Campus to Complete Major Oracle Database Upgrade

March 5, 2020 by Loren Malm

Over the last weekend in February 2020, a dedicated group of Information Technology team members from multiple departments, working with many other areas across campus, completed a major project: the upgrade our campus-wide Oracle database environment. As you may know, Oracle is the back-end database that powers our entire ERP and many other campus systems. […]

Read More
Online Chat with Ball State Information Coming to bsu.edu

March 5, 2020 by Information Technology

In 2019, the Technology HelpDesk introduced a feature to allow end users to start an online chat with Ball State Information, in addition to the existing available chat with the Technology HelpDesk. Information Technology is now working with Marketing & Communications to add this feature to the main Ball State website, bsu.edu. This will make […]

Read More

Page: 1

Information Technology News

Tag: Information Technology Services (ITS)

View by:

Information Technology Services’ Scott Linton to Retire

Enterprise Information Systems, Unified Communications, and EPSO Collaborate on New IT Services Billing System

Information Technology Services Student Nominated for Student Employee of the Year

Ladies and Gentlemen, Mr. Wayne Grile…

Routing Phone Calls Regarding the Coronavirus

Employees Collaborate Across Campus to Complete Major Oracle Database Upgrade

Online Chat with Ball State Information Coming to bsu.edu