Tag: Unified Technology Support (UTS)

Melissa Sorrell: ARF Hero

September 21, 2023 by Information Technology

Melissa Sorrell has been working at Ball State University for 20 years as the UTS Labs Manager and is currently in a phase-out of retirement. Sorrell hopes to spend her free time after retirement working full-time at the Animal Rescue Fund (ARF) to help animals find their forever homes. Sorrell’s volunteering journey began at ARF. […]

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Welcome Lucas Reese, New IT Support Technologist, to Unified Technology Support

December 14, 2022 by Information Technology

Information Technology is excited to announce that Lucas Reese will be our newest IT Support Technologist within the Desktop Support team of Unified Technology Support, beginning Tuesday, January 3rd, 2023. Lucas has worked at the Burris Laboratory School as their Technology Coordinator since 2015, and brings with him many years of desktop support experience, a […]

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Retirement Reception for Wayne Grile, Learning Technologies Analyst, on Thursday, December 8, 2022

November 17, 2022 by Information Technology

Please join us at a retirement reception to honor Wayne Grile, Learning Technologies Analyst, on Thursday, December 8th from 2:00pm to 4:00pm in the Schwartz Digital Complex located in Bracken Library. Light refreshments will be served. Wayne is retiring after 24 years of service to Information Technology and Ball State University. He has been a […]

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Retirement Reception for Kelly Gammon, Senior IT Support Technologist, on Friday, August 12

August 9, 2022 by Information Technology

Please join Information Technology in honoring Kelly Gammon, Senior IT Support Technologist, at a reception for her on Friday, August 12, 2022. Kelly is retiring after 15 years of service. She has played a critical role in providing technical support for Teacher’s College, Burris, and administrative areas, including the Office of the President. The reception […]

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Jerry Pierce Joins Information Technology’s Support Staff

June 29, 2020 by Information Technology

Brandon Campbell, Assistant Director of Unified Technology Support, has announced that Jerry Pierce will be joining the Information Technology support staff as a Senior IT Support Technologist, effective July 1st, 2020. “Jerry brings many years of experience supporting the Department of Journalism technology and computer labs, and will be working out of the Tech Center, BL101. […]

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Information Technology Loans Additional Computers to Muncie Community Schools

June 28, 2020 by Information Technology

In addition to the normal day-to-day tasks of providing customer support and getting ready for the return to campus, Information Technology’s support staff have repurposed several computers for loan to Muncie Community Schools. Since all Ball State testing labs are now permanently closed, IT’s support staff has been moving the computers from the RB134 Testing […]

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Employees Collaborate Across Campus to Complete Major Oracle Database Upgrade

March 5, 2020 by Loren Malm

Over the last weekend in February 2020, a dedicated group of Information Technology team members from multiple departments, working with many other areas across campus, completed a major project: the upgrade our campus-wide Oracle database environment. As you may know, Oracle is the back-end database that powers our entire ERP and many other campus systems. […]

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Unified Technology Support (UTS) Collaborates with Dell Computer to Allow Wireless Presentations

March 5, 2020 by Information Technology

Unified Technology Support (UTS) has collaborated with Dell Computer to provide new wireless presentation capabilities for Windows and Mac laptop computers in the Tech Center Conference Room (BL101A). In addition to the existing wired connections (HDMI and VGA) and Apple TV, this new system uses a small form-factor Dell computer and the Intel Unite presentation […]

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Information Technology Personnel Working on Cooper Science Renovation Plans

March 5, 2020 by Information Technology

As renovation planning begins for the Cooper Science Building, representatives from Information Technology have been involved with several technology discussions as part of the process. UTS’s Laura Petty and Gary Moore recently held discussions with the Facilities Department about the computer and technology needs for 13 general-purpose classrooms and as many laboratory classrooms, which will […]

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Information Technology News

Tag: Unified Technology Support (UTS)

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Melissa Sorrell: ARF Hero

Welcome Lucas Reese, New IT Support Technologist, to Unified Technology Support

Retirement Reception for Wayne Grile, Learning Technologies Analyst, on Thursday, December 8, 2022

Retirement Reception for Kelly Gammon, Senior IT Support Technologist, on Friday, August 12

Jerry Pierce Joins Information Technology’s Support Staff

Information Technology Loans Additional Computers to Muncie Community Schools

Employees Collaborate Across Campus to Complete Major Oracle Database Upgrade

Unified Technology Support (UTS) Collaborates with Dell Computer to Allow Wireless Presentations

Information Technology Personnel Working on Cooper Science Renovation Plans