Month: January 2024


  • Operations Control Center Welcomes Yolanda Velez

    Yolanda Velez has recently joined Ball State University’s IT department as a part-time Information and Operations Control Center (OCC) Representative. In her role, Velez will provide exceptional customer support by fielding phone calls and assisting individuals with their IT-related inquiries.  Bringing with her a wealth of experience in customer service and a background in call […]

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  • Jerry Pierce Wins a 2023 IT Director Award

    Jerry Pierce, Senior IT Support Technologist for the Unified Technology Support Department, won an IT Director Award at this year’s ceremony. Pierce has worked for Ball State University for 21 years and is known for his impressive work ethic.  Laura Petty, Director of Unified Technology Support, had nothing but great things to say about Pierce’s […]

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