Over the past several months, a team comprised of members of Enterprise Information Systems, Unified Communications, and the Enterprise Project Support Office (EPSO) have worked together to implement a new IT Billing System, replacing the existing Pinnacle software, which was retired. This system allows IT to bill other departments across campus for services such as […]
The Office of Information Security Services (OISS) has seen a rise in phishing attempts during the pandemic and continues to proactively protect the University against potential threats by utilizing industry best practices and procedures. One of these best practices centers around detecting and blocking scammers and/or ransomware attempts. Ball State students, faculty, and staff have […]
Even in the midst of the COVID-19 pandemic, the University is still hiring some employees, and they will need a Ball State ID card if they will be working on campus. Others may need a replacement card. As a result, the ID Card Office has made some accommodations to serve our employees. All new employees […]
Information Technology’s Drew Kimmerling completed his CompTIA A+ certification in late April 2020. This industry standard certification covers 9 key IT skills, including Hardware, Operating Systems, Software Troubleshooting, Networking, Hardware & Network Troubleshooting, Security, Mobile Devices, Virtualization & Cloud Computing, and Operations Procedures. Drew, a Hardware Repair Technician in Unified Technology Support, completed the certification […]
Information Security collaborates with a number of areas on campus including departmental administrators, purchasing, admissions and operations, etc. regarding IT projects and user needs to help improve the campus experience. During the May meeting, Information Security was able to collect feedback and suggestions for opportunities related to video conferencing, provide updates from Purchasing on PPE […]
To help support our community and our state during these difficult times, the Digital Corps has updated the Ball State Field Trips platform for compatibility with modern technology, and redeployed the educational content to students, parents, and teachers throughout the state of Indiana. In partnership with WIPB’s At-Home Learning initiatives, and At-Home Learning tools from […]
Colleagues, With the start of summer hours and the release of the governor’s “Back on Track Indiana” plan released late last week, I know many of you have questions about when we will be able to start to return to the office, and about how that return will occur. The president will be sending an […]
To help improve the overall safety of Ball State University’s cloud presence, Information Technology and Microsoft’s Office 365 Security team worked together in December 2019 to assess our current environment and obtain recommendations on ways to better align our processes with the Office 365 best practices. Several different areas were explored including end-user security training, […]
Cindy Cash, IT’s Functional Area Technical Liaison in the Enterprise Project Support Office, is a certified Laughter Yoga Leader and is hosting an online Laughter Yoga session specifically for IT employees. Dr. Madan Katria started Laughter Yoga in 1995 as a way to relieve stress and with the hope of bringing about world peace. Cindy […]
Information Technology’s Digital Corps has collaborated with Chris Flook, Associate Lecturer of Telecommunications, and in cooperation with the Ball Brothers Foundation, to create a community development video series called Moving Forward. The goal of the series is to highlight amazing stories, people, and organizations in our area that are continuing to make an impact on […]
