Drew Kimmerling was recently hired as the Senior Manager of Technology HelpDesk Services within Unified Technology Support (UTS). Kimmerling will oversee the Technology HelpDesk, TechTime, GeekLab, and Hardware Repair teams. In this leadership role, Kimmerling will provide guidance on customer service best practices, ensure the teams adhere to UTS and IT procedures, and offer advanced […]
We are excited to welcome Clay Courtney to our team as a Hardware Repair Technician. In this role, Courtney will perform hardware support and repairs for PCs, printers, and other related hardware across university-owned systems. He will also investigate and resolve hardware-related issues, perform system maintenance, and assist with inventory management. Courtney’s role is important, […]
The Fab Lab, located in Applied Technology room 141, is a dynamic makerspace that offers all Ball State University students, faculty, and staff access to advanced digital fabrication tools. As a part of the Digital Corps, the Fab Lab provides opportunities for hands-on learning with 3D printers and laser cutters while offering training on how […]
Welcoming new students to Ball State University is a key responsibility for the Unified Technology Support (UTS) Tech Center. As a branch of Information Technology, they create a supportive environment where students can access technical support, and resources so they can succeed academically. By offering a friendly and knowledgeable presence, we hope that every student […]
Information Technology is thrilled to announce the promotion of Jerry Pierce to the position of Senior Manager of IT Support within the Unified Technology Support (UTS) Tech Center. In this new role, Pierce will provide leadership, management, and technical expertise as part of the Desktop Support and Technology HelpDesk team. He will be an instructional […]
The United Way Day of Action is a special opportunity for our IT team to step out of the office and come together to give back to the Muncie community. This year, we joined others at the Muncie Mission to clean up storage areas and spread mulch at the store’s entrance, helping make the […]
This summer, an important member of the IT community retired. Phil Shaffer, Director of Enterprise Information Systems, retired after a 28-year tenure at Ball State. As a student, Shaffer started as a HelpDesk worker. Following his student employment, he started his career as a Mainframe Programmer. Shaffer worked his way up to Web Developer and […]
Our newest addition to the IT staff is no stranger to the campus. Andrew Arthur received his undergraduate degree from Ball State in 2020 and worked on the Design Team at the Digital Corps. After gaining real-world fabrication experience, Arthur found his way back to the University and now serves as the new Fabrications Lab […]
Have you noticed anything new about the buildings on campus? Over the last few years, multiple buildings on campus have been certified in Leadership in Energy and Environmental Design (LEED). Ball State University is taking a main role in sustainability by ensuring that all new campus buildings and renovations meet the LEED certification standard. This […]
IT’s Digital Corps recently had a visit from Indiana’s TechPoint, an organization focused on “growth initiatives for Indiana’s digital innovation economy.” TechPoint advocates and pushes the bar for technology development in Indiana and came to campus to inspire and give resources to Ball State students. Accompanying TechPoint, Ascend Indiana, a network-building organization, also presented internship […]
