In recent years, Ball State students, faculty, and staff have utilized Udemy to build their personal and professional skill sets. Udemy is a valuable resource for the University because of its flexible learning schedules and ability to meet the unique needs of professionals. Ball State’s partnership with Udemy exemplifies its commitment to fostering a culture […]
At Ball State, we are fortunate to have talented individuals who are not only skilled professionals, but also dedicated to their roles in their community. One of these individuals include Jerry Vance, a proud Ball State alumnus and the IT Support and Hardware Analysts for Unified Technology Support. Jerry’s journey is one of continuous learning […]
Our newest addition to the IT staff is no stranger to the campus. Drew Heiss received his undergraduate degree in Computer Science from Ball State in 2024 and worked on the Development Team at the Digital Corps. After gaining real-world developer experience, Heiss found his way back to the University and now serves as a […]
In a recently published article on the Ball State Blog, Dr. Kesha Coker’s research on empathetic AI, which focuses on machines understanding and responding to human emotions, is highlighted in the Miller College of Business’s “Fresh Perspectives” series. The study, published in the Journal of Services Marketing, reveals that users are more likely to use […]
This fall, UTS proudly participated in the BSU Centennial Football Activity Challenge 2024, with two teams stepping up to celebrate Ball State University’s 100 years of football. The event, sponsored by the Office of Engagement, Wellbeing, and Culture, brought back the popular six-week fall activity challenge, encouraging movement, teamwork, and campus-wide camaraderie. The Absolutely Healthy […]
Emily Hiatt has been hired as an IT Support Technologist for the Ball State University Foundation, where she will be responsible for supporting technology systems including desktop computers, laptops, mobile devices, and software applications. With a strong emphasis on troubleshooting and system maintenance, Hiatt will oversee the upgraded audio/visual system in the Foundation’s boardroom and […]
Last week, three Digital Corps students attended the IU Assessment Institute and presented on the opportunities within the Corps. Through the voices of Saige Chandler, Hailey Vrolyk, and Laura Latham, it was clear that the Corps is not just a workplace, but a hub for learning, professional development, and impactful projects. As Saige shared, […]
The IT Student Advisory Council met on October 21 to provide updates from Information Technology, beginning the session with a discussion about MyBallState, during which student attendees expressed their thoughts on what they liked and disliked, as well as how often and in what ways they use the platform. Council members provided valuable feedback on […]
Drew Kimmerling was recently hired as the Senior Manager of Technology HelpDesk Services within Unified Technology Support (UTS). Kimmerling will oversee the Technology HelpDesk, TechTime, GeekLab, and Hardware Repair teams. In this leadership role, Kimmerling will provide guidance on customer service best practices, ensure the teams adhere to UTS and IT procedures, and offer advanced […]
We are excited to welcome Clay Courtney to our team as a Hardware Repair Technician. In this role, Courtney will perform hardware support and repairs for PCs, printers, and other related hardware across university-owned systems. He will also investigate and resolve hardware-related issues, perform system maintenance, and assist with inventory management. Courtney’s role is important, […]
