In a recently published article on the Ball State Blog, Dr. Kesha Coker’s research on empathetic AI, which focuses on machines understanding and responding to human emotions, is highlighted in the Miller College of Business’s “Fresh Perspectives” series. The study, published in the Journal of Services Marketing, reveals that users are more likely to use […]
This fall, UTS proudly participated in the BSU Centennial Football Activity Challenge 2024, with two teams stepping up to celebrate Ball State University’s 100 years of football. The event, sponsored by the Office of Engagement, Wellbeing, and Culture, brought back the popular six-week fall activity challenge, encouraging movement, teamwork, and campus-wide camaraderie. The Absolutely Healthy […]
Emily Hiatt has been hired as an IT Support Technologist for the Ball State University Foundation, where she will be responsible for supporting technology systems including desktop computers, laptops, mobile devices, and software applications. With a strong emphasis on troubleshooting and system maintenance, Hiatt will oversee the upgraded audio/visual system in the Foundation’s boardroom and […]
Last week, three Digital Corps students attended the IU Assessment Institute and presented on the opportunities within the Corps. Through the voices of Saige Chandler, Hailey Vrolyk, and Laura Latham, it was clear that the Corps is not just a workplace, but a hub for learning, professional development, and impactful projects. As Saige shared, […]
The IT Student Advisory Council met on October 21 to provide updates from Information Technology, beginning the session with a discussion about MyBallState, during which student attendees expressed their thoughts on what they liked and disliked, as well as how often and in what ways they use the platform. Council members provided valuable feedback on […]
Drew Kimmerling was recently hired as the Senior Manager of Technology HelpDesk Services within Unified Technology Support (UTS). Kimmerling will oversee the Technology HelpDesk, TechTime, GeekLab, and Hardware Repair teams. In this leadership role, Kimmerling will provide guidance on customer service best practices, ensure the teams adhere to UTS and IT procedures, and offer advanced […]
We are excited to welcome Clay Courtney to our team as a Hardware Repair Technician. In this role, Courtney will perform hardware support and repairs for PCs, printers, and other related hardware across university-owned systems. He will also investigate and resolve hardware-related issues, perform system maintenance, and assist with inventory management. Courtney’s role is important, […]
The Fab Lab, located in Applied Technology room 141, is a dynamic makerspace that offers all Ball State University students, faculty, and staff access to advanced digital fabrication tools. As a part of the Digital Corps, the Fab Lab provides opportunities for hands-on learning with 3D printers and laser cutters while offering training on how […]
Welcoming new students to Ball State University is a key responsibility for the Unified Technology Support (UTS) Tech Center. As a branch of Information Technology, they create a supportive environment where students can access technical support, and resources so they can succeed academically. By offering a friendly and knowledgeable presence, we hope that every student […]
Information Technology is thrilled to announce the promotion of Jerry Pierce to the position of Senior Manager of IT Support within the Unified Technology Support (UTS) Tech Center. In this new role, Pierce will provide leadership, management, and technical expertise as part of the Desktop Support and Technology HelpDesk team. He will be an instructional […]
