Drew Kimmerling was recently hired as the Senior Manager of Technology HelpDesk Services within Unified Technology Support (UTS). Kimmerling will oversee the Technology HelpDesk, TechTime, GeekLab, and Hardware Repair teams. 

In this leadership role, Kimmerling will provide guidance on customer service best practices, ensure the teams adhere to UTS and IT procedures, and offer advanced technical expertise to both full-time staff and student employees. Additionally, he will lead technical projects, serve on cross-departmental committees, and advise faculty, students, and staff, ensuring that technology issues are resolved efficiently and effectively. 

“Drew was chosen for this position due to his impressive background, with over 10 years of relevant experience, including supervising teams, hands-on hardware repair and troubleshooting, and client management,” Brandon Campbell, Director of Unified Technology Support, said. “His certifications in CompTIA A+, CompTIA Security+, Apple, Dell, and Lenovo, combined with his prior experience managing UTS operations, make him uniquely qualified to step into this leadership role. Drew’s customer service skills and his ability to inspire and lead teams are key traits that set him apart as an excellent fit for this position.” 

Outside of work, Kimmerling is passionate about creativity and innovation. In his free time, he enjoys hobbies such as video games and tabletop games, as well as crafting and 3D printing. These creative outlets, combined with his strong commitment to spending time with his family, reflect his ability to balance professional leadership with personal fulfillment. 

“Drew’s passion for mentoring and fostering growth in others is a key reason why he excels in his leadership role. Whether guiding staff through complex technical challenges or collaborating on innovative projects, he places a strong emphasis on developing the skills of those around him,” Campbell said.  

Kimmerling’s approach to leadership isn’t just about solving problems—it’s about creating an environment where his teams feel supported and encouraged to learn and grow. This philosophy, combined with his technical expertise, will help elevate UTS and its service offerings, ensuring that staff and students receive the best support possible.