{"id":1113,"date":"2025-09-03T06:30:00","date_gmt":"2025-09-03T10:30:00","guid":{"rendered":"https:\/\/blogs.bsu.edu\/teaching-innovation\/?p=1113"},"modified":"2025-09-11T14:19:49","modified_gmt":"2025-09-11T18:19:49","slug":"the-persistence-of-top-challenges-from-the-student-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/blogs.bsu.edu\/teaching-innovation\/2025\/09\/03\/the-persistence-of-top-challenges-from-the-student-satisfaction-survey\/","title":{"rendered":"The Persistence of Top Challenges from the Student Satisfaction Survey\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Every fall and spring semester, the Division of Online and Strategic Learning administers the Student Satisfaction Survey to learners at Ball State. We use this data to understand the biggest challenges our students report. In the past few years, the top five challenges have remained consistent. This blog explores those five student challenges and how we might address them.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Student Satisfaction Survey&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Students access the survey via a University Comm Center email and our Canvas environment. Participation is voluntary and anonymous. Students are invited to share feedback about their experiences at Ball State University with advising, challenges to their learning, course satisfaction, modality preference, and more. All of this data is collected, and we share reports in a <a href=\"https:\/\/ballstate.sharepoint.com\/:f:\/s\/TeachingInnovation\/ElZpBNamBQRBsYZT9-XgIXABdLlwdEgEQj4TjJ46EmIWXA?e=JpoC0G\" target=\"_blank\" rel=\"noreferrer noopener\">folder accessible to anyone with Ball State credentials.<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nearly 2,000 students respond to the survey every semester. The questions have become standard over time, giving insight into how the student experience at Ball State has changed, or remained static, over the past few years. This makes the examination of the challenges students face on and off campus&nbsp;particularly salient. Students rate difficulties in areas like health, finances, work, and family using these options:&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No Difficulties&nbsp;<\/li>\n\n\n\n<li>Minor Difficulties&nbsp;<\/li>\n\n\n\n<li>Moderate Difficulties&nbsp;<\/li>\n\n\n\n<li>Serious Difficulties&nbsp;<\/li>\n\n\n\n<li>Does Not Apply &nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">They are also prompted to share comments on <strong>three<\/strong> of their challenges.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recently, my colleagues have written about the results of the survey, including how these <a href=\"https:\/\/blogs.bsu.edu\/teaching-innovation\/2022\/11\/22\/challenges-ball-state-learners-face\/\" target=\"_blank\" rel=\"noreferrer noopener\">challenges intersect with each other in predictive ways<\/a>, <a href=\"https:\/\/blogs.bsu.edu\/teaching-innovation\/2023\/04\/12\/helping-students-fit-education-into-their-lives-part-1\/\" target=\"_blank\" rel=\"noreferrer noopener\">how these challenges support flexible teaching practices<\/a>, and <a href=\"https:\/\/blogs.bsu.edu\/teaching-innovation\/2024\/04\/17\/how-to-help-exhausted-students-part-1\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to focus on exhaustion as a prevalent struggle for students.<\/a> A pattern has emerged from our review each semester. The five most frequent challenges students report\u2014Exhaustion\/Fatigue, Mental Health, Motivation, Financial Hardship, and Affordability of Course Materials\u2014have been the most prevalent the past several years we have administered the survey.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-1024x683.jpg\" alt=\"Image of a student's fully-booked calendar.\" class=\"wp-image-1114\" srcset=\"https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-1024x683.jpg 1024w, https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-300x200.jpg 300w, https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-768x512.jpg 768w, https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-1536x1024.jpg 1536w, https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02105807\/23_MC-57828_4262-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Honors college classroom.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Needs Are Learners Expressing?&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These top student challenges are reported with consistent and significant frequency:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Since inclusion in fall 2023, Exhaustion and Fatigue has consistently been the first or second biggest challenge, with an average of 77% of respondents reporting some kind of difficulty throughout the semesters.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Mental Health has also been prominent, averaging 73% of respondents reporting difficulty.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Motivation to Complete Schoolwork is usually in the top three with an average of 71% of students reporting struggles over the past few years.&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Financial Hardship and Affordability of Course Materials are similar challenges with each affecting an average of 55% of students.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In recent semesters, we have written about this data by looking at overall patterns from all challenges. To better understand these most persistent challenges, let\u2019s examine how students describe them in their comments. Below are key themes for each.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exhaustion or fatigue<\/strong> stems from balancing school, work, health, and personal life. Students describe juggling these parts of their life as overwhelming. Many cite academic workloads and the pace of the semester (especially spring) as draining.<strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mental Health<\/strong> challenges arise from personal struggles, schoolwork, and relationships. A common theme is that heavy workloads worsen mental health, making it harder to keep up. Others mention isolation from reduced social time.<strong>&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Motivation to Complete Schoolwork<\/strong> is framed as a reaction to feelings of burnout. Students want assignments to feel meaningful and relevant. \u201cBusy work\u201d and core curriculum courses are frequent frustrations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Financial Hardship <\/strong>is a broad term which allows students to express challenges with the costs of various resources. Students struggle with costs like food, housing, transportation, and financial aid complexities. Limited grant\/scholarship availability adds to stress.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Affordability of Course Materials<\/strong> is focused on frustration with the different ways materials are available. Students want cheaper options (e.g., digital) but note they aren\u2019t always usable. Some feel materials aren\u2019t worth their cost. Required paid software is another pain point.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Unpacking These Results&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These student challenges\u2013Exhaustion, Mental Health, Motivation, Financial Hardship, and Course Material Costs\u2013consistently top the survey. Future blogs will explore each in detail, offering practical ways instructors can help.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>In the meantime, have you faced\u2014or tackled\u2014these challenges as a student or instructor? How has that informed your teaching practices?&nbsp;&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every fall and spring semester, the Division of Online and Strategic Learning administers the Student Satisfaction Survey to learners at Ball State. We use this data to understand the biggest challenges our students report. In the past few years, the top five challenges have remained consistent. This blog explores those five student challenges and how [&hellip;]<\/p>\n","protected":false},"author":411,"featured_media":1115,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_ppma_block_editor_authors":""},"categories":[8],"tags":[20,21,40,64,89,13,10,19,71],"ppma_author":[86,111],"class_list":["post-1113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pedagogy-and-andragogy","tag-ball-state","tag-ball-state-faculty","tag-community","tag-first-generation-students","tag-inclusive-teaching","tag-instructor-presence","tag-learner-experience","tag-student-data","tag-student-engagement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Persistence of Top Challenges from the Student Satisfaction Survey\u00a0 - 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As Administrator for State Authorization, Leilani guides compliance for online programs, handles market research, assists with the Teaching Innovation Blog, and manages the U.S. News Report data collection for online programs. She is also an adjunct instructor of sociology at Ball State University and Ivy Tech College, and she brings a critical lens to teaching and student engagement. Her work\u2014whether analyzing student experiences, contributing to institutional research, or advocating for equitable education\u2014centers on amplifying voices through qualitative inquiry.\r\n\r\nLeilani started her career with Ball State in 2013 as the receptionist of the Career Center and she moved to the Division of Online and Strategic Learning in 2016. She earned her bachelors of science in both Sociology and Women &amp; Gender Studies with a minor in Psychology of Human Development and graduated summa cum laude. She continued on to pursue her masters in sociology and also earned a graduate certificate in university and college teaching. Most recently she earned a graduate certificate in community college leadership. She is a member of Alpha Kappa Delta, the sociological honors society, and she has presented her research at various conferences throughout the Midwest. Passionate about higher education\u2019s transformative power, she is also pursuing her EdD to further explore the intersections of policy, pedagogy, and student success.\r\n\r\nOutside of her professional responsibilities, Leilani enjoys craftivism, reading, and baking."}],"jetpack_featured_media_url":"https:\/\/bsu-wpe-blogs.s3.amazonaws.com\/wp-content\/uploads\/sites\/34\/2025\/09\/02110609\/StudentChallenges.png","_links":{"self":[{"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/posts\/1113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/users\/411"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/comments?post=1113"}],"version-history":[{"count":0,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/posts\/1113\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/media\/1115"}],"wp:attachment":[{"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/media?parent=1113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/categories?post=1113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/tags?post=1113"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blogs.bsu.edu\/teaching-innovation\/wp-json\/wp\/v2\/ppma_author?post=1113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}